How It Works
From one walkthrough to a home that stays maintained on schedule — here is how the subscription works, in the order it happens (see what a visit costs).
One walkthrough builds your home record.
We list what your home needs by season.
You choose the services; nothing is booked without you.
Visits open on your portal calendar.
Every task is photographed before and after.
The report and record are updated the same day.
Where It Starts
Before anything is scheduled, we walk through your home once and build its record. The walkthrough takes about an hour and is priced the same as your visit floor.
It is credited in full toward your first visit when you subscribe within 60 days (see what a visit costs). You are welcome to walk with us.
What we record is what allows every later visit to arrive prepared, with the correct parts on hand:
Equipment inventory — filter sizes and count, softener and salt type, water heater age from the serial plate, well or municipal, septic or sewer, gutters and stories, sprinkler zones, detectors, and the year the home was built
Consumable baseline — what is overdue today becomes your first visit's task list
Photo condition record — every area we will touch, photographed before we touch it, with any existing damage noted and acknowledged so there is never a question later
Your township's requirements — whether it calls for an annual backflow test and whether it collects leaves at the curb, both checked and recorded
You receive a copy of the condition photos and the pre-existing notes to acknowledge, so there is never a question later about what was already there.
The Process
From the walkthrough on, your maintenance follows a schedule you approve and choose.
Within a day of the walkthrough you receive an invitation to your customer portal. It lists only the services your home can use — never a sprinkler blowout for a home with none — and needed services carry a green Recommended mark.
Each service shows when it is due: some every visit, most spring and fall, a few pinned to the one season they belong in.
Select the services you want. A summary bar shows each visit’s price as you build it — the floor, your selected services, and a bundle discount of up to 15% as your list grows.
Every price is fixed and shown before you approve anything. Nothing is locked in — you can add or remove services between visits at any time; changes take effect at the next visit.
When a season’s visit comes due, your portal calendar opens the available days. Choose a day and whether morning or afternoon works better, and we confirm the time.
Each area has a scheduled route day, marked on your calendar with $10 off the visit because we are already nearby. You are welcome to choose the route day or any other open day.
On the day, every task on the list is photographed before and after. Every visit also includes the leak walk, the detector check, an update to your home record, and observation notes on anything trending toward a repair.
The report is posted to your portal the same day, so you do not need to be home to know exactly what was done.
If weather stops an outdoor task such as gutters or washing, we contact you and reschedule that task at no charge; indoor work can go ahead as planned if you prefer.
What To Expect
Your portal calendar invites you to pick a day. You approve the service list before anything is scheduled, and we send a reminder the day before your visit.
You do not need to be home. The technician follows only the approved list, and anything new found along the way is noted, not done, without your approval.
A same-day report with before-and-after photos, an updated home record, and an itemized invoice — service by service.
Billing
You choose how you are billed — monthly, quarterly or yearly — and visits are billed before each visit.
Consumables used on a visit — filters, salt, pads, batteries — are billed at flat catalog prices and itemized, so you never prepay for parts you didn’t use.
Your assessment credit is applied to your first visit automatically.
The Schedule
Your subscription generates a visit in every season that has work due. Most services fall in spring and fall, and a few belong to one specific season.
Here is where each service falls across the year.
At every visit: Furnace & AC Filter Replacement, Softener Salt Delivery & Fill, Well Sediment Filter Cartridge, Smoke & CO Detector Test & Battery Replacement.
On-request services — leaf removal, house power washing, window cleaning, an interim salt run, high-reach bulbs — are added to whichever visit you ask for them from your portal.